I work very closely with our AEs, providing them with information along the way. The first way is through their Agilant Account Executive. As the HP Navigator, I’m a perfect trifecta, simultaneously waving the flag for HP, Agilant, and for the customer.Ĭustomers often typically encounter me in one of two ways.
And this approach gives me the best leverage and success in right-sizing a solution. And I truly advocate for them-bringing to the table what they need, not what someone wants them to purchase. Because I’m not a salesperson (nor am I being compensated based on deals), I find that customers are often more willing to speak candidly to me. And how do I know this? Because I’m constantly trained by both HP and Agilant. While most organizations these days have product specialists, many lack a specialist who not only knows the products, but how they integrate with software, services, and solutions as a whole. Being a Navigator is all about steering the ship, being skilled enough to understand the waters, and recommending appropriate speed and direction based on the goals. A salesperson in any organization can attempt to do that.
#CRINGE DEEP IN THOUGHT TRAIN PC#
My value isn’t simply in choosing PC SKUs, offering spec information, or providing the lowest price. It’s a hand-in-glove partnership that generates an optimal customer experience. I maximize solution potential by leveraging the best of HP and the best of Agilant. My role is a specialized one, offering consultative knowledge and support to both our sales team and customers, providing them with up-to-date information on HP solutions. And what does that mean? It means, when it comes to HP Solutions, I’ve got Agilant customers covered! I am an HP expert or more officially, the Agilant HP Navigator. Well, HELLO! Let me take a moment to introduce myself. Just a moment ago, I mentioned the type of key experts in leadership. More Than Hardware: Expertise, Support, and Peace of Mind We’re still the same great team offering amazing IT solutions-we’re just more relevant than before. And the absolute LAST thing we’d want is to lose a customer to fear simply because we did not communicate effectively. You can have all of the above and be super excellent but if you can’t communicate it, it doesn’t exist. Of all of those things, I’ve found communication to be top of the list. We had to design a multi-faceted strategy that includes the way we train our teams, the way we socialize our identity, the type of key experts put in leadership, the relevancy of our solution ecosystem, and the way we choose to communicate. Forget what we did yesterday because we now do this instead.” That would never work. You can’t just wake up one day and announce to the world: “NOW we are real consultants.
![cringe deep in thought train cringe deep in thought train](https://66.media.tumblr.com/0df1ad87cedace2faafa276d438c040a/tumblr_inline_p6rws5lm2a1r09riw_500.jpg)
We’ve always focused on services and solutions, but now we’re in the big leagues. But more significantly, we shifted our identity from being a traditional system integrator to a forward-thinking, consultative powerhouse. On a surface level, we changed names and locations. Within the last year, we’ve gone through a significant organizational evolution. That’s how yo u build true relationships. D o n ’ t be prescriptive until you understand your customers’ needs. Only then do we move on to technology solutions, services, and procurement. Instead, we focus on business consulting and understanding our customers. But despite having a great deal of in-house talent, we don’t start off prescriptive. This is our ethos at Agilant.Īgilant is a top-tier partner of the largest IT manufacturer, distribution, and trade organizations, and boasts a network of 20,000 technicians and engineers. So how do successful IT consulting firms begin the process of offering solutions to their customers? By first understanding a customer from a 360-degree perspective and forming long-term partnerships. The days of quick, transactional box pushing are over. Each business is too unique to simply offer a cookie-cutter solution. In the world of IT consulting services, one size fits none.